Subscription Terms
Last updated: November 5, 2026
In short
1. How your subscription works
When you choose Subscribe & save, you authorize Syonelle to charge your payment method automatically at each renewal. Each renewal is charged at the price shown at checkout, including your subscription discount, plus any applicable taxes and shipping. Charges continue until you cancel.
| Plan | Renews |
|---|---|
| 1 Bottle | Every month |
| 2 Bottles | Every 2 months |
| 3 Bottles | Every 3 months |
Your plan and renewal frequency are shown at checkout, in your order confirmation email and in your customer account. For 2-bottle and 3-bottle plans, we also email you a reminder before each renewal.
2. Minimum commitment
By subscribing, you agree to receive at least your first order and your first renewal. You can cancel anytime after your first renewal has been processed.
Example: you subscribe to 3 Bottles every 3 months on November 5. You are charged on November 5, and your first renewal is processed around February 5. After that, you can cancel anytime.
Our 90-day guarantee still applies. If you request a refund under our 90-day money-back guarantee, your subscription is cancelled at the same time and the minimum commitment no longer applies.
3. How to cancel (it’s easy)
You can cancel in two ways:
You don’t need to call us or fill in a form. If you need help, our team is here for you.
Cancellation applies to all future renewals. To avoid your next charge, cancel before your next billing date. A renewal that was already charged before you cancelled will ship as usual and is covered by our Refund Policy.
4. Managing your subscription
You can update your shipping address and payment method anytime from your account.
5. Price changes
If the price of your subscription ever changes, we will email you before the new price applies. You may cancel before it takes effect, even during your minimum commitment.
6. Failed payments
If a renewal payment fails, we will email you and may retry the payment. If the payment can’t be completed, that renewal will not ship and your subscription may be paused or cancelled.
7. Questions
Contact us anytime through our Contact page or at contact.syonelle@gmail.com. We’re happy to help.